At Hakstores.com, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy under certain conditions. Please read the following information carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item(s) must be returned within 5 days from the date of delivery
- The item(s) must be unused, in the same condition that you received them, and in their original packaging.
- The item(s) must not be damaged or altered in any way, including items that have been opened or used.
2. Non-returnable Items
Some products are non-returnable due to hygiene or safety reasons. These include, but are not limited to:
- Personal care items (e.g., cosmetics, grooming products).
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- Digital products, software, or downloadable content.
- Gift cards and vouchers.
If you are unsure whether an item is returnable, please contact us before initiating a return.
3. How to Return an Item
If you meet the eligibility requirements and wish to return an item, please follow these steps:
- Contact our customer support team at info@hakstores.com within the return period, providing your order number, product details, and reason for the return.
- Our customer support team will provide you with return instructions, including the address and any additional information needed.
- Securely package the item(s) in their original packaging, along with any accessories, manuals, and other items that came with the product.
4. Return Shipping
- The customer is responsible for return shipping costs unless the product is defective, damaged, or an error was made by us.
- We recommend using a traceable shipping service or purchasing shipping insurance for returns to ensure that we receive the returned item(s).
- We are not responsible for items lost or damaged during return shipping.
5. Refund Process
Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. If the item(s) are approved, we will process your refund within 15 to 20 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges are non-refundable, and any applicable return shipping fees may be deducted from the refund amount.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, you must return the item for a refund and place a new order for the desired product.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@hakstores.com within 24 hours of receiving your order. We will either replace the item or offer a full refund, depending on the situation.
- Please provide photos or videos of the damage or defect to help expedite the process.
- If the item was damaged during shipping, we will cover the return shipping cost.
8. Cancellation of Orders
You can cancel an order before it has been shipped. If the item has already been shipped, please follow the return procedure as outlined above.
9. Late or Missing Refunds
If you have not received your refund after the specified time, please first check your bank account or payment method. If the refund still has not appeared, contact your payment provider. It may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at info@hakstores.com.
10. Contact Information
For any questions regarding returns or refunds, please reach out to us:
Hakstores.com
Email: info@hakstores.com