Return & Refund Policy

You can return an item within 7 days of delivery if:

• It is unused, unwashed and in the same condition you received it.
• It is in its original packaging with all tags, accessories and manuals.
• You have your order number as proof of purchase.

• Personal care and hygiene products once opened.
• Items marked as final sale.
• Items damaged through misuse after delivery.

If your item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will replace it or refund you in full, including shipping costs.

• Contact us with your order number and the item you want to return.
• We will confirm your return and arrange a pickup or give you a return address.
• Pack the item securely in its original packaging.

Once we receive and inspect your return, we will process your refund within 5–7 working days. For Cash on Delivery orders, refunds are made by bank transfer or mobile wallet. Original shipping fees are non-refundable unless the item was damaged or incorrect.

Want a different size or colour? Request an exchange within 7 days, subject to availability.